Ingenubuild LLC (“IngenuBuild,” “we,” “us,” or “our”) is a residential roofing and exterior restoration company based in Grand Junction, Colorado. This Privacy Policy explains what personal information we collect through our website, ingenubuild.com (the “Site”), and when you contact us by phone, text message, or email, and how we use and protect it.
Information We Collect
Information you give us
When you fill out a contact or quote request form on the Site, we collect the information you enter, such as your name, phone number, email address, the address of the property you need help with, the service you’re interested in, and any details, photos, or files you choose to share.
When you call, text, or email us, we collect your phone number or email address, the content of your messages, and the date and time you contacted us.
Information collected automatically
When you visit the Site, we and our service providers may automatically collect information about your device and visit, such as your IP address, browser type, device type, the pages you view, the site that referred you, and the date and time of your visit. We collect this through cookies and similar technologies (see “Cookies and Analytics” below).
How We Use Your Information
We use the information we collect to:
- respond to your questions and requests;
- schedule inspections and prepare estimates;
- provide the roofing, siding, gutter, and storm restoration services you ask for, and follow up on them, including warranty service;
- send you text messages you have agreed to receive (see “Text Messages” below);
- keep business records and meet our legal obligations;
- understand how visitors use the Site so we can improve it; and
- protect the Site and our business against fraud, spam, and misuse.
How We Manage and Respond to Inquiries
We use GoHighLevel, a customer relationship management (CRM) platform, to store the contact details and messages you send us and to respond to you by phone, text, or email. GoHighLevel processes this information on our behalf to provide its services to us.
Text Messages (SMS)
If you give us your mobile number and agree to receive text messages, we may send you texts about your request, including appointment scheduling, estimates, and service updates.
- Consent. You agree to receive texts by checking the consent box on our form or by texting us first. Consent is not a condition of purchase. You can use our services without agreeing to receive texts.
- Frequency and cost. Message frequency varies. Message and data rates may apply.
- Opting out. Reply STOP to any message to stop receiving texts. We will send one final message to confirm you’ve been unsubscribed.
- Help. Reply HELP for help, or contact us at (970) 649-6469 or invoice@ingenubuild.com.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers, such as our CRM and messaging platform, that send our text messages for us. They may use it only to send those messages.
How We Share Your Information
We share your personal information only as follows:
- Service providers that help us run our business and the Site, such as our CRM and messaging platform, website hosting, email, and analytics providers. They may use your information only to provide services to us.
- Your insurance company or adjuster, when you ask us to help coordinate a claim for your property.
- Product manufacturers, when you ask us to help register a product warranty.
- Financing partners, if you choose to apply for financing through them. Their use of your information is governed by their own privacy policies.
- Legal and safety reasons, when we believe it is required by law, a court order, or legal process, or needed to protect our rights, our customers, or others.
- Business transfers, if our business is sold, merged, or reorganized, as part of that transaction.
Text message data is the exception. None of the sharing listed above applies to your text messaging opt-in data and consent. We share those only with the service providers that send our text messages for us, as described in “Text Messages (SMS)” above.
Cookies and Analytics
Cookies are small files a website stores on your browser. We use cookies and similar technologies to make the Site work, remember your preferences, and understand how visitors use the Site.
You can block or delete cookies in your browser settings. If you do, some parts of the Site may not work as intended.
How Long We Keep Your Information
We keep personal information for as long as we need it to respond to you, provide our services, honor our workmanship warranty, and meet our legal, tax, and accounting obligations. When we no longer need it, we delete it or make it anonymous.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No website, platform, or transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Choices and Colorado Privacy Rights
The Colorado Privacy Act gives Colorado residents rights over the personal information businesses hold about them. The law applies to businesses that meet certain size thresholds. Whether or not it applies to us, we will honor the following requests from any customer or website visitor. In plain terms, you can ask us to:
- See it: confirm whether we have your personal information and get a copy of it;
- Fix it: correct information that is inaccurate;
- Delete it: delete the personal information we hold about you, except what we must keep by law or to honor a warranty;
- Take it with you: get a copy of your information in a portable format; and
- Opt out: stop us from using your information for targeted advertising, selling it, or using it for automated decisions that have legal or similarly significant effects.
How to make a request. Email us at invoice@ingenubuild.com or call (970) 649-6469. We may need to confirm your identity before we act on a request. You can also have an authorized agent make a request for you. We will respond within 45 days. If we need more time, we’ll tell you why, and we may take up to 45 more days.
If we say no. If we decline your request, we’ll explain why. You can appeal by replying to our decision and asking us to reconsider. If you’re not satisfied with our answer to your appeal, you can contact the Colorado Attorney General.
We will not treat you differently for exercising any of these rights.
Children’s Privacy
The Site is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Links to Other Websites
The Site links to other websites, such as our Google Business Profile. We are not responsible for how those sites handle your information. Please read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Changes take effect when posted.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Ingenubuild LLC (IngenuBuild)
Grand Junction, Colorado
Phone: (970) 649-6469
Email: invoice@ingenubuild.com
Website: ingenubuild.com